Technical Support - KNX (m/f/d)

[Internal Opportunity]   Technical Support - KNX (m/f/d)

Are you looking to grow or to develop new skills within Hager Group?

 An opportunity has just come up within the Sales department. What if this was your chance to explore a new field, grow your skills, and thrive in a new role?

Dare to apply and join your new team.

Why Join Us?

As Technical Support – KNX, you will provide high-level technical support for Hager KNX products and systems to installers, system integrators and partners in Greece. You will be part of our Pre/Post-Sales Support team and work closely with Product Management Building Automation/KNX, turning field experience into better solutions for our customers.

What Makes This Opportunity Unique?

• Work hands-on with the latest KNX technologies, including KNX Secure.
• Solve real technical challenges on building automation projects.
• Work directly with installers, system integrators and partners.
• Your field feedback helps shape Hager products and solutions, through Product Management and the Hager Group.
• Structured KNX training and continuous development of your expertise.

As Technical Support – KNX (m/f/d) you will report to the Pre/Post-Sales Support Team Leader, with a functional reporting line to the Product Manager Building Automation/KNX for all KNX topics (technical priorities, training and objectives). The role is based in Athens, on a permanent contract.

Key Responsibilities:

KNX technical support

• Provide technical support and troubleshooting for Hager KNX products and systems (phone, e-mail and on site when needed).
• Diagnose and resolve issues using ETS and Hager KNX Easytool.
• Support installers and integrators during commissioning and implementation of Hager solutions.
• Prepare KNX technical offers and bills of materials based on project drawings and specifications, in coordination with Product Management and Sales.
• Maintain a knowledge base of known issues, workarounds and technical guides.

Team support

• Support the technical support team on the wider Hager product portfolio.

Training support

• Support KNX trainings, workshops and product presentations organised by Sales & Product Management.

Candidate Profile

• Strong technical background in electrical installations and building automation systems.
• Practical experience with KNX systems and strong troubleshooting skills.
• Clear, open and transparent communication with colleagues, installers and partners.
• A service-oriented approach and a strong sense of responsibility.
• A collaborative mindset and a genuine interest in learning new technologies.
• Honesty, reliability and the ability to build trust with customers and partners.

Required Qualifications

Education

• Bachelor’s Degree in Electrical Engineering or a related technical discipline.
• KNX Partner Certification.

Experience

• Proven hands-on experience with KNX systems.
• Experience in commissioning and troubleshooting KNX installations.
• Good knowledge of electrical installations and electrical installation products.
• Experience in preparing technical offers or bills of materials is a plus.

Technical Skills

• Basic knowledge of BACnet, DALI, Modbus, IP networks, IoT platforms and HVAC is a plus
• Excellent analytical and problem-solving abilities.

Languages

• Fluent Greek.
• English at Upper-Intermediate level (B2) or above.

Interested in joining a team of  passionate experts?

To learn more, contact SPYROS PAPADATOS, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted and your manager has been informed, our HR team will contact you for an initial interview with the hiring manager and the HRBP of your future position.

HRBP Agnieszka Chmiel