CRM Administrator (m/f/d) + Business Analyst (CRM knowledge base)

Company: Hager Sistemas SA

Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within the Marketing & Sales department. What if this was your chance to explore a new field, grow your skills, and thrive in a new role? Dare to apply and join your new team.

We are currently looking for our futureCRM Administrator (m/f/d) + Business Analyst (CRM knowledge base)based in La Rocafor a permanent contract.

Your Mission

As CRM & Business Analytics Specialist, you will combine operational CRM expertise with business analytics capabilities to maximize the value of our CRM environment. You will support users, ensure high data quality, drive CRM adoption, and transform data into actionable insights that help Sales and Business teams make informed decisions and continuously improve performance.

• Act as the main point of contact for CRM users across the local organization.
• Provide day-to-day CRM support, troubleshooting, and user guidance.
• Create, implement, support and optimize CRM- related business processes.
• Drive CRM adoption and promote best practices across Sales teams.
• Define, organize,deliver and evaluate user training sessions and workshops.
• Ensure data quality, consistency, and governance within the CRM platform.
• Analyze CRM and sales data to identify trends, opportunities, and areas, translating data insights into initiatives that deliver measurable business value.
• Develop reports, dashboards, and KPIs to support business decision-making.
• Translate business requirements into scalable CRM solutions and analytical insights.
• Collaborate closely with Sales, Marketing, Business Units, central and international stakeholders to align on priorities sharing the needs, share best practices and optimize performance.
• Support system enhancements, testing activities, and new releases in CRM.
• Translate local business needs into scalable CRM solutions and support deployment of central initiatives in local organization.
  
  

Your Profile

• Experience with CRM systems such as Microsoft Dynamics 365, Salesforce, or similar platforms.
• Experience in business analysis, reporting, and data-driven decision-making.
• Solution-oriented and proactive mindset.
• Strong analytical skills and ability to interpret complex data sets.
• Knowledge of reporting and visualization tools such as Power BI, Tableau, SQL or similar.
• Strong understanding of sales processes and customer relationship management.
• Ability to translate business requirements into CRM improvements and actionable insights.
• Strong active listening, communication and stakeholder management skills.
• Structured, organized, and detail-oriented way of working.
• Strong mindset with the ability to understand end-to-end processes and their impact on business performance.Customer-centric mindset.
• Experience collaborating with cross-functional and international teams.
• Fluent in English; Spanish is highly desirable. Additional languages are a plus.

To learn more, contact Pauline ROSE, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted our HR team will contact you for an initial interview with the Hiring Manager and the HRBP of your future position. 

All employees who meet the requirements for the position can apply. Severely disabled applicants are given special consideration if they are equally suitable. Please send your application to the responsible HR department, if possible please use our group-wide applicant management system. We are happy to answer any questions you may have. Your application or your request will be treated confidentially.

Mila Mendoza

HRBP
(Validity of notice: 03.09.2026-18.09.2026)