Customer Service Advisor M/F/D

[Internal Opportunity] Customer Service Advisor M/F/D

Are you looking to grow or to develop new skills within Hager Group? An opportunity has just come up within the Sales & Marketing department.

What if this was your chance to explore a new field, grow your skills, and thrive in a new role?

Dare to apply and join your new team.

As a Customer Service Advisor M/F/D you will report to the Customer Care - Team Leader in the Sales & Marketing department based in Telford  for a Permanent contract.

What you will do? 

• Act as the face of the Customer Service team, delivering a seamless and best‑in‑class customer experience by taking full ownership of customer interactions and journeys.
• Build strong relationships with internal sales teams and customers, ensuring alignment, clear communication and efficient collaboration across all activities.
• Accurately process sales orders in line with defined standards, ensuring data quality, timely execution and compliance with internal procedures.
• Manage inbound calls and emails, providing fast, professional and solution‑oriented responses within agreed service levels.
• Maintain a strong level of product knowledge across all Hager brands, continuously developing expertise to better support customer needs.
• Ensure compliance with Quality, Health, Safety and Environmental standards, while adhering to all internal processes and company values.

What about you? 

• You are a customer‑focused professional with a strong commitment to delivering high‑quality service and building long‑term relationships.
• You demonstrate excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external customers.
• You are highly organised and detail‑oriented, able to manage multiple tasks while ensuring accuracy and efficiency.
• You show a strong ability to collaborate and adapt, working effectively in a dynamic environment and aligning with different stakeholders.
• You are action‑oriented and resilient, with a proactive mindset and a willingness to take ownership and drive results.

You are comfortable working with ambiguity and demonstrate a strong sense of accountability, always acting with professionalism and integrity. 

Interested in joining a team of passionate experts?

To learn more, contact Louise VENN, the manager of this amazing team straight away.

They can’t wait to share their expertise and take on new challenges together with you.

Be bold, the power of internal mobility is in your hands: once your application has been submitted and your manager has been informed, our HR team will contact you for an initial interview with the hiring manager and the HRBP of your future position.